Updated: 1 October 2026
Start with customer support
Contact us promptly if you receive a damaged, defective or incorrect item. Include your order number, a description and relevant photographs. Keep the packaging and accessories while your request is reviewed.
Eligibility and conditions
Eligibility depends on the product and the conditions communicated with your order. For a change of mind, ask support whether a return is available before sending anything back. Check product-specific return windows and exclusions before purchase.
Returning an item
Wait for support to confirm instructions and the return destination. Pack the item securely with its accessories. Support will explain collection or shipping arrangements and applicable costs before you proceed.
Refunds and replacements
After reviewing your request and any returned item, support will confirm whether a refund or replacement is available. The refund method, amount and expected processing time will be communicated when approved. Bank processing times can vary.
Cancellations
Contact support as soon as possible to request cancellation. An order already dispatched may need to follow the return process. Applicable consumer rights continue to apply.